fv999 Privacy Policy That Ensures Protection
of Your Information

1 Introduction and Scope of Policy

fv999 is a safe and reliable online betting and casino platform operated for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy explains how fv999 (referred to hereinafter as "we", "our", or "platform") collects, uses, stores, and protects your personal information. This policy applies when you use fv999's website, mobile app, or other services.

This policy has been drawn up to give you a clear understanding of your rights and fv999's responsibilities. By using our services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

fv999 may collect the following types of information to manage your account and provide services:

2.1 Registration and Identity Information

• Full name, date of birth, and national identity card details
• Email address and contact information
• Residential address
• Username and password provided at the time of account creation (stored in encrypted form)

2.2 Financial Information

• Transaction information through mobile financial services such as bKash, Nagad, Rocket, Upay, and others
• Deposit and withdrawal history
• Information required for payment verification (full card or account numbers are never stored)

2.3 Usage and Activity Information

• Your gaming history, bet amounts, and sports activity
• Browsing behaviour and preferences on the website
• Login time, location (country level only), and session information

2.4 Technical Information

• IP address, browser type, and operating system information
• Device identifier information
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

fv999 uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

Your information is used to create and manage your account, process deposits and withdrawals, provide bonuses and promotions, and keep our services running smoothly. This includes determining your VIP level and providing weekly cashback.

3.2 Identity Verification and Fraud Prevention

We use information to confirm your identity, detect and prevent fraud, and maintain platform security. Age verification is an essential step to ensure compliance with responsible gaming practices.

3.3 Customer Service and Support

Our 24/7 Bengali live chat support team uses information to resolve your issues. Your previous transaction and account history makes the support process faster and more effective.

3.4 Communication and Notifications

Your contact information is used to keep you informed about important account updates, security alerts, new promotions, and platform changes.

3.5 Fulfilling Legal Obligations

Information is retained to meet applicable legal requirements, satisfy regulatory authority demands, and maintain records necessary for dispute resolution.

4 Sharing Information with Third Parties

fv999 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary for processing transactions is shared with approved payment partners such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Limited information is shared on a contractual basis with approved partners who provide platform operations, security, and technology services.
• Legal Obligations: Information may be provided in response to valid legal demands from government or regulatory authorities.
• Fraud Prevention: Information may be shared with law enforcement agencies to assist in detecting fraud or investigating crimes.

5 Data Security Measures

fv999 has adopted industry-leading technical and organisational measures to protect your information:

5.1 Technical Security

• Use of SSL (Secure Socket Layer) encryption technology for all data transmissions
• High-standard encryption protocols for stored information
• Regular security audits and vulnerability assessments
• Two-Factor Authentication facility
• Automated cyber threat detection systems

5.2 Organisational Security

• Strict data access control policies for staff
• Regular staff training and awareness programmes
• Principle of Least Privilege for access
• Rapid response plan in the event of a data breach

6 Cookie Policy and Tracking Technologies

The fv999 website uses cookies and similar technologies to improve your browsing experience.

6.1 Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and provide you with a personalised experience.
• Analytics Cookies: Collect anonymous usage statistics to monitor and improve platform performance.

6.2 Cookie Controls

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of the platform.

7 Data Retention Period

fv999 retains your personal information only for as long as necessary. The retention period is determined on the basis of the following:

• Account-related information is retained for as long as your account remains active
• Financial transaction records are retained for a set period as required by legal obligations
• Even after an account is closed, some information may be kept for a limited period for fraud prevention and legal responsibilities
• Information for promotional communications is used only for as long as your consent remains in place

8 Your Rights

As a user of fv999, you have the following rights:

8.1 Right of Access

You may request a copy of the personal information stored about you at fv999. We will fulfil this request within a reasonable time.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your profile settings after logging in to your account.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period to meet legal obligations or for legitimate business purposes.

8.4 Withdrawal of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. However, important account-related notifications will continue to be sent.

9 Protection of Minors

fv999 is fully committed to preventing minors from accessing gaming. This platform is for persons aged 21 and above only.

We do not intentionally collect personal information from anyone under the age of 21. If we learn that a minor has registered on our platform, that account will be immediately closed and any information collected will be securely deleted.

If you believe that a minor has opened an account on fv999, please notify our support team immediately.

10 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the destination country or region
• The receiving party is contractually bound to comply with equivalent privacy standards
• Encryption is maintained throughout the entire data transmission process

11 Policy Changes and Updates

fv999 may update this privacy policy from time to time. For significant changes, we will take the following steps:

• A notice will be published in a prominent place on the website
• Registered users will be notified by email
• The date of the change will be updated on this page

If you continue to use the platform after changes have been made, this will be considered your consent to the updated policy. We therefore recommend reviewing this page regularly.

12 Responsible Gaming and Data

fv999 believes in promoting responsible gaming. In this context, information about your gaming behaviour may be analysed so that:

• Problematic gambling behaviour can be identified at an early stage
• You can be directed to support and resources if needed
• Self-exclusion or limit-setting features remain effective

For more information about responsible gaming, visit our Responsible Gaming page.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will respond to your request as soon as possible.

• Email: [email protected]
• Live Chat: Chat directly 24/7 from any page on the site
• Response Time: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

We take all privacy-related requests seriously and are committed to responding within the legally defined timeframe.